Ocimex Limited — Trading as Ocimex Shipping Services

Last updated: 19 October 2026

1. Introduction

Ocimex Limited (“Ocimex”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request a quotation or use our freight forwarding, shipping, storage and logistics services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Legal company name: Ocimex Limited
Trading name: Ocimex Shipping Services
Address: 1 Tank Hill Rd, Purfleet, Essex, RM19 1SX, United Kingdom
Telephone: +44 (0) 1375 523351
Email: admin@ocimex.co.uk
Website: https://www.ocimex.co.uk/

Ocimex Limited is the data controller for the personal information covered by this Privacy Policy, where it determines how and why that information is processed.

For privacy enquiries or requests concerning your personal information, please contact admin@ocimex.co.uk.

3. Information We Collect

Depending on how you interact with us, we may collect the following information.

Contact Information

• Full name
• Email address
• Telephone or WhatsApp number
• Residential or business address
• Company name, where relevant

Shipping and Logistics Information

• Cargo descriptions and quantities
• Shipment origin and destination
• Collection and delivery addresses
• Vehicle or machinery details
• Package dimensions and estimated weights
• Sender and recipient details
• Shipment-related documentation where required

Enquiry and Communication Information

• Messages submitted through our website
• Quotation requests
• Customer correspondence
• Booking information
• Records of communications relating to our services

Website and Technical Information

When you use our website, certain technical information may be collected, including your IP address, browser information, device information and website usage or security-related information.

The exact information collected depends on the website functionality, hosting arrangements and any cookies or similar technologies in use.

4. How We Use Your Information

We may process personal information to:

• Respond to questions and customer enquiries.
• Prepare shipping, storage and haulage quotations.
• Assess shipment requirements and service availability.
• Arrange and coordinate freight forwarding and logistics services.
• Communicate about bookings, shipments and customer requests.
• Prepare and manage relevant shipping documentation.
• Coordinate services with shipping companies, transport providers, customs agents and other necessary logistics partners.
• Maintain business, accounting and transaction records.
• Meet applicable legal and regulatory obligations.
• Protect our website, systems, customers and business against fraud, misuse and security threats.

We will not use information provided through a shipping enquiry to send unrelated marketing messages unless we have a lawful basis for doing so and comply with applicable electronic marketing rules.

5. Our Lawful Bases for Processing

We process personal information only where we have an appropriate lawful basis under the UK GDPR.

Depending on the circumstances, this may include:

Contractual necessity: Where processing is necessary to provide requested services, prepare for a contract or fulfil an existing agreement.

Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to business enquiries, maintaining customer relationships, protecting our systems and managing our operations, provided those interests are not overridden by individuals’ rights.

Legal obligation: Where we must process or retain information to comply with applicable legal, accounting, customs or regulatory requirements.

Consent: Where we ask for and rely upon consent, including for particular optional cookies or marketing activities.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing already carried out lawfully.

6. Contact Forms and Quotation Requests

When you submit a message or shipping quotation request through our website, we use the information you provide to assess and respond to your enquiry.

Website submissions may be stored within our WordPress administration system so authorised personnel can review and manage them.

Our enquiry forms are intended for shipping and logistics information. Please do not submit passwords, payment-card details, unnecessary identity documents or sensitive personal information through general enquiry forms.

Submitting a quotation request does not automatically create a confirmed shipping booking.

7. Sharing Your Information

We may share relevant personal information with trusted third parties where reasonably necessary to provide our services or meet legal obligations.

These may include:

• Shipping lines and freight carriers
• Road haulage and transport providers
• Warehouse and storage service providers
• Customs agents and other authorised clearance specialists
• Ports, terminals and logistics service partners
• IT, website hosting and technical support providers
• Professional advisers, insurers and payment service providers, where applicable
• Government, customs, regulatory or law-enforcement authorities where required by law

We share only information reasonably necessary for the relevant purpose.

We do not sell personal information to advertisers or data brokers.

8. International Transfers

International freight forwarding may involve sharing relevant shipment and consignee information with transport providers, agents and other service partners outside the United Kingdom, including in destination countries such as Nigeria.

Where personal information is transferred internationally, we will assess the applicable data protection requirements and use an appropriate legal transfer mechanism or safeguard where required.

Details of relevant safeguards may be requested using the contact information in this policy.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, resolving disputes and meeting applicable legal obligations.

Retention periods may vary according to the type of information and the relevant contractual, accounting, customs or regulatory requirements.

Information that is no longer required will be securely deleted, anonymised or otherwise disposed of in accordance with our applicable retention procedures.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss and misuse.

These measures may include restricted administrative access, password protection, software maintenance, website security controls and appropriate backup arrangements.

No internet-based service or method of electronic storage can be guaranteed to be completely secure.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functionality, security, performance and, where enabled, analytics.

Some cookies are necessary for the website to function properly. Other technologies, such as certain analytics or advertising cookies, may require your consent before they are used.

Where consent is required, we will provide appropriate information and controls.

You can also manage or delete cookies through your browser settings, although disabling certain cookies may affect website functionality.

Additional information about cookies used on our website will be provided through our cookie information or preference controls.

12. Your Data Protection Rights

Depending on your circumstances and the applicable legal basis, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests.
• Request transfer of your information where the right to data portability applies.
• Withdraw consent where processing is based on consent.
• Complain to the UK Information Commissioner’s Office.

You have the right to object to processing of your personal information for direct marketing purposes at any time.

To exercise your rights, email admin@ocimex.co.uk.

We may need to verify your identity before responding to certain requests. We will respond in accordance with applicable legal requirements.

13. Complaints

If you have concerns about how Ocimex handles your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

ICO website: https://ico.org.uk/
Telephone: 0303 123 1113

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including messaging platforms, mapping services and logistics partners.

We are not responsible for the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, legal requirements or data protection practices.

The latest version will be published on our website with an updated revision date.

16. Contact Us

For privacy questions, data protection requests or concerns about your personal information, contact:

Ocimex Limited
Trading as Ocimex Shipping Services
1 Tank Hill Rd
Purfleet, Essex
RM19 1SX
United Kingdom

Email: admin@ocimex.co.uk
Telephone: +44 (0) 1375 523351